New research from Checkpoint Systems - has revealed that retailers will see shoplifting erode their profits over the coming months, as they begin to gear up for bumper Christmas period. 

Apparel and accessories are expected to be the most stolen items this festive season, with higher quantities of merchandise put out on the sales floor, additional door displays, temporary staff and increased footfall all contributing to the high losses across the country. 

The festive shoplifters bite

Over…

A research effort on consumer wants and needs reveals consumers love a personalized incentive, which also increases brand loyalty. Consumers also love virtual gift cards, according to the research.

We want the reward or incentive moment to truly resonate and create an engaging moment with the recipient - that means we need to be educated on what different consumer groups are really looking for when it comes to incentive. 

Early daily insights also include the following:

• Brand perception,…

There is so much buzz around customer satisfaction these days. All companies, big and small, can't help but acknowledge that they should be paying more attention to their customers. However few are actually doing it. So why?

I think it's because they just don't know where to start when it comes to becoming more customer centric. The task often seems overwhelming at first. After all, it's not something that can be done quickly. You can't just start a new project or take a single action and…

Customers love things done quickly, but must only just hope for speedy service. Fast in customer service without carelessness, makes a powerful and positive impression. Speediness often costs nothing to deliver, and it can give your team an edge that many competitors can't match. Rushing too quickly can produce negative results, of course, but a delighted customer will the deliver the word-of-mouth advertising that every business covets. Consider how you can anticipate and eliminate the…