Emotional intelligence (EI) is the ability to monitor one's own and others' feelings and emotions and to use this understanding to have more satisfying and productive relationships. Anyone can have a better "EI" by practicing a few skills. Here are some: (1) Try encouraging others to speak first and give them your full attention; (2) Eliminate the idea of good and bad personality that represents positivity and is well-meaning; (3) If there's friction between you and a coworker, look at where you may be coming up short in communicating, and addressing that first; (4) The next time you find yourself focused solely on winning or on retribution, take a step back and look for ways to achieve your goal that also benefit others.