You can drop a problem in your boss's lap and let him or her figure it out, or you can be a solution-oriented employee. Here's how to be the latter and win your boss's heart: 1) Identify with the problem needing attention. 2) Ask why these issues exists. This "why" is generally the problem, but asking why again often leads to a more defined root cause. 3) Seek information and reactions about the problems from those most affected by it. 4) Formulate possible solutions, reflecting on the information gathered in #3. 5) Consider the pros and cons of each potential solution. 6) Make a selection, write it down, and present it along with the problem.