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Archives for February 2017 « Recent Articles
If you are on the front line of customer service, you've heard it a thousand times--"Smile!" What you may not know is the effect of smiling. Smiling is not just about looking inviting to customers. It is also a tool to help influence their attitude to produce a state of agreeability. Customer service is about pleasing the customers, of course, but engaging them in an atmosphere of positivity reduces your stress, minimizes risk of conflict, improves the bottom line, transforms your attitude, and…
New IBM research reveals retailers must transform fast if they hope to inspire customer loyalty as consumers are busy shopping on their phones, online and in stores.
While nearly all Generation Z shoppers, 98 percent, still hit brick-and-mortar retailers, more than half, 66 percent are now using more than one device and 60 percent won't use an app or hit a website if the site loads slow, according to IBM's IBV study of 15,000 Generation Z consumers. The demographic represents $44 billion in…
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