You won't be able to solve all your customers' problems and deal with their inquiries immediately, but you can reduce their stress (and have a better day yourself) if you do the following: 1) let them know they are heard; 2) let them know that you are concerned as much as they are about an issue; and 3) let them know that you are working on the solution. Nothing feels worse than being ignored. An example is the inattentive host/hostess ignoring your wait at a restaurant. Recall the busy hostess who acknowledged your presence, apologized for the wait, said a table was coming soon, and gave you updates. See the difference?